“A staggering £10billion is paid out in compensation claims every year, says the Institute of Actuaries.”
The Sun Newspaper
“Compensation is a good word, imbued with
justice. Those who lose money or health through another’s
crime have moral rights.”
The Times Newspaper
"As society changes, rules and regulations
need to compensate that" - Martine Wright, London
bomb victim
ITV News
“If you have a genuine claim – where
someone else is to blame – you should be able to get
compensation from those at fault. This is only fair.
The victim or the tax payer shouldn’t have to pay
out where someone else is to blame. But there is not
always someone to blame. Genuine accidents do happen.”
Lord Falconer - BBC News
Obligation For Solicitors
Stage 1
All clients should be contacted within 24 hours,
unless weekend
Accept claims within 72 hours otherwise return or
inform any declined cases
After the 3 month protocol period you should be able
to efficiently liase with all clients
Stage 2
Clear, non technical communication should be undertaken
at all times
If use of technical jargon is required then please
simplify it
Be polite, enthusiastic and friendly to all clients
Assure the client is getting Maximum Compensation
Assure the client is getting free advice
State 3rd party will pay your fees and they don't
a penny unless otherwise
Be helpful and courteous at all times
Stage 3
Ensure you leave all possible contact numbers for
the client to contact you
Be specific in returning calls
Stage 4
Ensure all signatures required on CFAs are clearly
indicated
Ensure all consent and authority forms are clearly
indicated for signature
Ensure a prepaid envelope is attached with the CFA
pack
Ensure CFA packs are returned within 7 working
If CFA packs are not returned within 7 working days
make a follow-up
Go through a CFA pack to help the client understand
via phone if need be
Stage 5
Inform client status of their claim at moderate intervals
If client leaves a message, please be prompt to return
the call
Stage 6
Do NOT prolong cases
Settle cases as quickly as possible
Obligation For Medical Agency
Obligation For Car Hire
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I've been treated
very well. Everything has been made easy and the solicitor
was very nice and understanding."
