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“A staggering £10billion is paid out in compensation claims every year, says the Institute of Actuaries.”
The Sun Newspaper
“Compensation is a good word, imbued with
justice. Those who lose money or health through another’s
crime have moral rights.”
The Times Newspaper
"As society changes, rules and regulations
need to compensate that" - Martine Wright, London
bomb victim
ITV News
“If you have a genuine claim – where
someone else is to blame – you should be able to get
compensation from those at fault. This is only fair.
The victim or the tax payer shouldn’t have to pay
out where someone else is to blame. But there is not
always someone to blame. Genuine accidents do happen.”
Lord Falconer - BBC News
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Complaints Handling Procedure
- Complaints may be made in writing, by e-mail, by telephone or in any other form in
respect of a claims management service that we have provided and that is regulated
under the Compensation Act 2006.
- We reserve the right to decline to consider a complaint that is made more than six
months after you became aware of the cause of the complaint. There may be instances
where we will waive this requirement at our discretion. We will confirm to you in writing if
a complaint has been made outside the time limit that we are prepared to consider.
- We will send you a written or electronic acknowledgement of a complaint within five
business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the
matter which is the subject of the complaint, and will have authority to settle the
complaint.
- Within four weeks of receiving a complaint, we will send you either:
a) a final response which adequately addresses the complaint; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
- With eight weeks of receiving a complaint we will send you either:
a) a final response which adequately addresses the complaint; or
b) a response which:
i. explains why we are still not in a position to make a final response, giving
reasons for the further delay and indicating when we expect to be able to
provide a final response; and
ii. informs you that you may refer the handling of the complaint to the Claims
Management Regulator if you are dissatisfied with the delay.
- Where we decide that redress is appropriate, we will provide you with fair compensation
for any acts or omissions for which we are responsible and will comply with any offer of
redress which you accept. Appropriate redress will not always involve financial redress.
- If you are not satisfied with our response, or if a complaint is not resolved after eight
weeks, you may refer the complaint to -
Claims Management Regulator
57 -60 High Street
Burton on Trent
Staffordshire
DE14 1JS
info@claimsregulation.gov.uk
Tel: 0845 4506858.
- The Regulator can review the handling of the complaint and can give a direction on
further handling of the complaint. However, he cannot determine a complaint or award
compensation.
Why Choose Maximum Compensation?
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Our Guarantee - Risk Free service and Maximum compensation to you!
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"Great communications, in easy to understand language. Friendly and
efficient.
I would recommend with
confidence."
Y. B. Lincolnshire
"Excellent service. Achieved claim
rank 5 in 6 days !!!"
W. A. Leeds, Yorkshire
"I'm very pleased with 100%
Compenstation, everything is going along smoothly and
I've been treated
very well. Everything has been made easy and the solicitor
was very nice and understanding."
C. H. Skelmersdale
more testimonials...
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